A Head Count
How many seats, and roughly how many have left since the last time anyone checked. Fifteen or under sits inside the $2,640 engagement.
The Front Desk — 515 W 38th St, New York, NY
Knock.
The desk is a real one, on West 38th Street, answered by the same person who will later sit in your admin centre. Ring, write, or come by during desk hours. A phone call is the quickest way to find out what your office is missing.
Three Lines Into the Desk
Pick Up, Write Down, or Walk Over
Your last IT invoice and ten minutes on the phone will tell us a great deal.
Call Before Lunch
Visiting the Desk
West 38th Street, Penthouse Floor
515 W 38Th St Apt Ph2C
New York, NY 10018 Walk Me to the Door
New York, NY 10018 Walk Me to the Door
| Mon–Thu | 9:30am–4:30pm |
|---|---|
| Fri | 9:30am–3pm |
| Sat–Sun | Closed |
Engagements begin on Monday and Tuesday mornings. Ring to choose yours.
Claim a Monday
Before the First Call
Three Things Worth Having to Hand
The Platform
Microsoft 365 or Google Workspace, or a muddle of both. If you are unsure, say so. We find out in the first two days of the inventory.
The Worry
The one thing that keeps you up: a forged invoice, a lost laptop, a backup nobody has tested. Start there and we will work outward.
No form is too short. Three lines about your office is a fine beginning.
Begin the Letter
Write to the Desk
A Letter, Answered the Same Day
Notes that arrive before 3pm on a weekday are answered that afternoon. Later ones wait for the next morning. Nothing goes to a ticket queue.
Billing
Nothing is charged for the first conversation. Engagements are invoiced only once the work is done.
Small Matters Before You Write
Do I need to know which platform we use?
No. Tell us what the invoices say or what the login page looks like and we will work out the rest in the inventory.
Can you visit the office?
Yes. Most work is remote, but the staff session takes place in your office in Manhattan, or on video if you prefer.
Is the first call a sales pitch?
It is a conversation about your seats, your platform and your worry. If we are not the right fit, we will say so plainly.
How is payment taken?
By invoice after the work is complete: ACH, check or card. Nothing is paid in advance.